INSTALLATION

INSTALL a new phone system at your office space. All of our systems have a 1 YEAR GUARANTEE. All of your voice mail greetings are recorded by a professional voice at NO CHARGE. Most importantly, a DuraTech programmer will custom design your database to maximize the equipment's capabilities according to your specified communication needs.

RELOCATE your existing system to your new location. During the installation, you will have working telephones to enable you to conduct business.

UPGRADE or EXPAND your existing system by adding or moving telephones.
At no charge, DuraTech will survey your site for a new telephone system or review your existing telephone system and offer our telecommunication expertise for your business needs.

VOICE/ DATA CABLING
A high percentage of the problems experienced with voice, data and video transmissions can be traced to connectivity problems. A properly structured cabling design by our well trained technicians will provide performance, reliability, and investment protection for your company.

Our technicians are well trained on the industry structured cabling standard. We utilize Cat 5, Cat 5E, Cat 6, Ethernet cabling and fiber optic cabling.

REPAIR AND SERVICE
DuraTech recognizes the important connection between our client's profit, its customers and its telephone system. By employing factory trained, certified and experienced technicians, we provide our clients with the highest quality of installation and service.

DuraTech offers 24 hours, 7 days a week, Emergency service response to our clients. Non emergency service requests are responded to, no later than the next business day, thereby minimizing any service disruption.

Unlike other dealers, we will always support and service the telephone systems we sell or agree to service, even if the equipment is discontinued or if the manufacturer goes out of business. As long as our client chooses to retain its system, we guarantee to service it.

SERVICE AND MAINTENANCE CONTRACTS (SMC)
Clients have an option to participate in DuraTech's service and maintenance program which offers on-site coverage for all parts and labor. Please contact DuraTech for details on a customized package for your business.


TRAINING
DuraTech recognizes the importance of proper training on the systems we service and support. Our training professionals will educate your employees so that they have a complete working knowledge of the equipment. Our training will maximize your telephony investment to the fullest extent and simultaneously increase your employee productivity and customer satisfaction.


CONSULTING
In order to optimize your telecommunication needs, the selection, implementation and continual management of your system should be handled by an expert in the industry. DuraTech will discuss and address the following important issues:

• Telephone System- The size and feature set.
• Voice Mail - Integration issues; whether to utilize the new "in skin" or external traditional system.
• Cabling- Layout, backbone wiring, future proofing and redundancy considerations.
• Long Distance Service- Options of a low rate plan or install a T-1 or PRI.
• Disaster Ready- Battery backup systems and/or power surge protectors